Help and support
How can we help?
Tell us what you were trying to do, what happened, and the project name if one is involved. Do not email uploaded business documents, passwords, or other sensitive information.
Email support
Include your browser, the approximate time of the issue, and the exact error message shown on screen.
Quick answers
Which source files can I upload?
The current release accepts digital, text-based PDF business documents up to 15 MB. It works best when important names, references, dates, content, and values are stated clearly. Scanned or image-only PDFs may not extract reliably yet.
Why must I approve the details?
Your review prevents uncertain or incorrectly read information from flowing into every generated document. Live generation always uses the revision you approved.
Can I reopen a project?
Yes. Sign in, choose the project from your project list, and reopen its latest saved revision and generated documents.
How do I delete project data?
Use the delete button on the project card. To request account-level deletion or access help, email support from the address used by your account.
For a visual overview, visit How it works.